• 7+ years of experience as data analyst in telecom domain.
• Work as part of existing CEM Insights & Analytics function to support business units in the operator in developing adhoc business insights from CEM data
• Capable of applying advanced analytics to prepare forecasting and prediction models
• Prepare visualization of data insights for business to be able to take fast actions to generate business results
• Deliver the insights as per the agreed SLAs between Client and Operator teams
• Adhere to insight generation process in full coordination with Client business consultants to provide timely estimates and deliver

Skills & Competencies:

• Strong telecom background, which includes sound understanding of IP Data Networks and protocols and good understanding of CDMA, UMTS, LTE Wireless Data Network architecture replique montre
• Strong data manipulation skills using SQL/Hive/Spark
• Good understanding of various big data concepts. 
• Software coding experience in scripting languages like Unix Shell, R, Python to extract and manipulate data
• Comfortable performing analytics on business intelligence tools like R, Python, Tableau, Excel, etc.
• Strong verbal, written and visual articulation skills using PowerPoint to effectively communicate complex ideas.
• Ability to work with both technical and management layers in customers
• Familiarity with end customer surveys, such as satisfaction surveys and Net Promoter Score measurement