• 10- 15 Years of total experience with minimum Telecom/IT industry with 5+ years in management consulting role
• Governance with the operator executives to drive business transformation, track progress and manage any risks/issues.
• Work with the operator replicas de relojes and OEM teams to define new use case.
• Responsible for adoption of specific use cases as per a defined governance model within internal team
• Responsible for advising on continuous improvement and value realization from SOC operations
• Responsible for continuous improvement of overall CEM process, deliverables and results taking continuous onsite feedback from customer.
• Redesign/Align Business Processes
• Use case adoption training and onsite execution support.
• Business value tracking & reporting.
• Reporting and sharing the status of use case definition and adoption with main stakeholders and project sponsor.

Skills & competancies:

• Financial understanding of Telco operations and business case development 
• Operational understanding of Telco functions, including marketing and customer care  
• Good understanding of Framework (eTOM) process mapping, knowledge on ITIL a plus  
• Good understanding of CEM concepts and customer centricity.
• Ability to work with both technical and management layers with customers demonstrates a professional manner.
• Digital Transformation, Digital Journeys and Capabilities.
• Business process re-engineering and organizational change management
• Business case development
• Use fact-based problem-solving methods 
• Strive for customer business benefits and customer satisfaction 
• Contribute further by identifying sales opportunities for Client to create further customer value  ???????