10- 15 Years of total experience with minimum Telecom/IT industry with 5+ years in a management consulting role.Responsible for continuous improvement of overall CEM process, deliverable and results taking continuous onsite feedback from customer.
Job Responsiblities
10- 15 Years of total experience with minimum Telecom/IT industry with 5+ years in management consulting role
Responsible for advising on continuous improvement and value realization from SOC operations.
Responsible for continuous improvement of overall CEM process, deliverable and results taking continuous onsite feedback from customer.
Good understanding of Framework (eTOM) process mapping, knowledge on ITIL a plus & Good understanding of CEM concepts and customer centricity..
Ability to work with both technical and management layers with customers demonstrates a professional manner.
Identifying sales opportunities for Client to create further customer value
Industry:
Telecom
Job Type:
Contractual
Qualification Criteria
Minimum of BE/B.Tech in Computer Science or Equivalent from a reputable institution, MBA a plus
Key Skills
Business Case Development, Digital TransformationDigital Journeys Knowledge on ITIL
