|
Follow up of fault with different work group inside the NOC & Field till closure of the fault. |
|
Monitor and track all the events to ensure that they receive proper attention in timely manner. |
|
Escalation of faults to TAC Core after carrying out the preliminary analysis as per the process. |
|
Notification of all the Core outages to the Shift Head / FM lead and different work groups as per the pre defined fault management process. |
|
Daily health checks of the EPC system and takes corrective actions in case of any issues. |
|
Notification & Escalation of all the Service affecting faults / has potential to affect service faults as per the defined fault management process within the SLA. |
|
Doing first level (FM L1) impact analysis of all the Core faults and resolve the same within the SLA. |
3 - 6 Years
Not disclosed by recruiter
Mumbai, 
Apply
2 