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Job Responsiblities

	Utilize subject matter expertise to consult with customer and team members in order to gather event requirements, communicate business processes, and explain the technical capabilities of platform(s).
	Consult with the client and provide guidance on design and functionality to ensure client specifications, standards and objectives are met and client is appropriately informed.
	Create event microsites, event registration process, mobile apps, and virtual venues - including those with VIP attendees, large attendee size and types, multiple registration pages/sessions, attendee surveys, email blasts (attendee invitations, reminders, confirmations), etc.
	Test and quality check all deliverables prior to launch - proofread content, test functionality, and conduct user acceptance testing with customer.
	Provide ongoing support after launch - Assist customer in managing invitation lists, edits/changes, data entry and quality of registration websites, mobile apps, and virtual venues.
	Administer e-mail content through the systems for various marketing and communication activities including save-the-dates, invitations, reminders, and registration confirmations, event and session surveys, etc.
	Set up reports and schedule of reporting to ensure accurate information is provided to the client – including but not limited to registration reports, housing reports, ad-hoc reporting.
	Ensure compliance with CCPA, GDPR and other privacy regulations, as well as branding standards and appropriate system usage.
	Basic website management experience and/or knowledge of CMS platforms, HTML a plus.
	Strong customer service background.
	3-5 years of experience in hospitality IT, IT-related consulting, or event technology industries.
	Ability to manage customer expectations and handle time-sensitive requests when needed.
	Technical & functional experience of meetings technology & digital teaming tools like Cvent, 6Connex, Zoom, Trello, Slido, Lanyon, DoubleDutch etc. required.
	Expertise on MS Office solutions such as Excel, PowerPoint, Word.
	Previous experience working in a global/virtual team.
	Excellent communication skills, both verbal and written (multilingual preferred).
	Creative and/or design experience would be a plus.
	Simultaneously working with multiple customers on short term projects.
	Shifting working hours to meet business requirements.
	Managing workload and maintaining high degree of self-motivation in a highly collaborative, virtual teaming environment.
	Building lasting relationships with a global network of stakeholders, including colleagues, customers, and vendor partners.
	Learning new systems and technologies quickly, in a self-driven education environment.
	Troubleshooting proactively and balancing differing opinions as well as technical constraints.
	Serving as a subject matter expert to drive enhancements to digital services/product offerings.

Industry	: IT
Job Type	: Permanent

Qualification Criteria

	Bachelor's Degree/equivalent in Hospitality, Business, IT or related field.
	2+ years relevant experience preferably in the meetings & events industry, attendee management technology a plus.
	Cvent Event Management certification preferred but not required.