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Minimum of 5 years of experience working with ServiceNow platform as a systems administrator, supports all day-to-day incidents and operations, administration, configuration, and development. |
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Excellent written and verbal communication skills to provide timely updates to the end users and stakeholders. |
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Strong ServiceNow technical and platform knowledge with hands-on experience in root cause analysis and troubleshooting issues. |
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Provide support of ServiceNow core module Incident, MIM, Problem, Knowledge, Change, Service Request, Service portal, CMDB, ITBM, SLA, Survey, reporting, email notifications, inbound email User/Group administration and access management, MID server. |
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Understanding on ServiceNow components – Java scripting, reports, database views, Log Analysis, workflows, access controls, UI policies, business rules, client scripts, script Include, UI actions, UI page, UI macro, Transform maps and data import. |
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Strong experience in supporting integrations with REST and SOAP based web services. Support the configuration of various integrations such as SSO, LDAP, AD etc. |
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Instance management including system clones, upgrades and deploy patches, manage process for communicating outage/emergency activities to the organization. |
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Must be proficient with monitoring system performance, analyzing log files, standard debugging concepts and provide performance and tuning analysis. |
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Acting as a customer advocate, prioritizing, and managing assigned incidents and escalations in the queue with little or no supervision. |
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Engaging with cross-functional teams like messaging, active directory, okta for quicker issue resolution. |
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Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer, Review survey feedback to improve services. |
5 - 8 Years
4-10 LPA
Anywhere in India, 
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