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Applicants will perform Level 3 Mobile Device operations support (RTB) and incident management via ServiceNow and the Workspace ONE console. |
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They will work effectively with other IT squads and outsourcing provider(s) to ensure technology solutions are effectively managed and performed. |
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Curate reports ensuring all services are completely and successfully delivered. |
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Address routine problems when they are reported and leverage metrics with forward-thinking to improve processes and prevent future issues. |
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Assist in the creation and updating of KB documentation. |
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Strong comprehensive problem-solving skills to identify and solve issues quickly. |
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Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand. |
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Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency. |
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Strong analytical skills, detail-oriented, and quality-minded. |
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Exceptional verbal and written communication and presentation skills. |
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Expert-level working experience managing and troubleshooting Unified Endpoint Management systems including VMware Workspace ONE (formally AirWatch) and Microsoft Endpoint Manager (formally Intune) in a large enterprise environment. |
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Deep working knowledge of current and N-1 iOS/iPadOS operating systems. Android operating system and specifically Android Enterprise experience a bonus. |
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Deep understanding of Microsoft Active Directory with a strong emphasis on User and Group management as it relates to MDM. |
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Apple enterprise knowledge including ABM, DEP, VPP, etc. |
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Demonstratable Exchange Online, Native Email, and Outlook for Mobile troubleshooting skills |
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Strong understanding of ticketing and ticket process tools including but not limited to Service Now, major incident management, and ITIL practices. |
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Ability to answer a broad array of nonspecific Mobile questions unrelated to areas already mentioned. |
6 - 10 Years
6-15 LPA
Gurugram, 
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